• Competency Profiling System

• Balanced Scorecard

• Key Performance Indicators

• Coping with Difficult Customer Situations

• Handling Customer Complaints

• Team Performance Management

• Subordinate Performance Management

• Team Leader Skills

• Managing People and Relationships

• Strategic Thinking['

Increasingly, the Balanced Scorecard has become an important and practical tool to drive performance achievement in the organisation. The concept, as introduced by Robert S. Kaplan and David P. Norton, has provided companies with a strategic management system that can be cascaded down to operational level, mapping performance in readily measurable and understandable performance indicators, linking and integrating every HR initiative to achieve the organisation's strategic objectives. It is a timely new generation tool that every organisation could benefit from tremendously, particularly at this time when the knowledge-based economy is fast taking root.

Every CEO, every manager, indeed all executive staff need to become familiar with and understand the potential of this powerful tool in optimising individual and organisational performance.

In this 1-day practical workshop, you will gain a thorough understanding of the main concepts of the Balanced Scorecard and how it can be successfully developed and implemented for the organisation.

OBJECTIVES

• To understand the principles and main concepts of the Balanced Scorecard

• To learn the practical steps in developing and implementing the Balanced Scorecard for your organisation

• To facilitate successful implementation of the Balanced Scorecard

COURSE OUTLINE

Balanced Scorecard (BSC) Overview

• The Balanced Scorecard Framework and Strategy Maps

• Purpose, Value and Applications of BSC

• Principles and Main Concepts

Developing the Balanced Scorecard

• Organisational Values, Vision, Mission and Strategic Objectives

• The Four Perspectives of the Balanced Scorecard 

• Strategic Objectives, Performance Objectives, Targets & Measures, Initiatives and Budget

• Alignment and Communication using Strategy Maps

Implementing the Balanced Scorecard

• Assessing Organisation Readiness

• Cascading the BSC Down the Organisation

• Monitoring, Evaluation and System Improvement

• Use of IT for the Balanced Scorecard

• Successful BSC - A Case Study

FOR WHOM

All Professionals, Managers and Executives (PMEs), particularly CEO, divisional or departmental heads and those who are tasked to implement the Balanced Scorecard for their respective organisations.

DATE/FEE

20/1/09 (Tue); 9 am - 5 pm

21/4/09 (Tue); 9 am - 5 pm

21/7/09 (Tue); 9 am - 5 pm

20/10/09 (Tue); 9 am - 5 pm

$550+GST pp; 10% discount for 2 or more registrations

(inclusive of material, lunch and refreshments)

Please make cheque payable to 6M Management Consultants Pte Ltd and mail it to:

6M Management Consultants Pte Ltd

44 Horne Road Singapore 209067

Tel:  62920285   Fax: 63489433

FEEDBACK

"Helps to understand the concepts and its implementation.  Gives step by step guidance to formulating BSC map and to think through the process.  Relevant to to most industry.  Very good discussion.  Understand the problems encounter.  Practical.  Would recommend the programme to companies planning to implement BSC.  Good insight to what is BSC."

PROMOTION

Pay $930 only for both Balanced Scorecard and Key Performance Indicators.  Plus additional 10% discount for 2 registrations and above