MANAGING PEOPLE AND REALATIONSHIPS

• Competency Profiling System

• Balanced Scorecard

• Key Performance Indicators

• Coping with Difficult Customer Situations

• Handling Customer Complaints

• Team Performance Management

• Subordinate Performance Management

• Team Leader Skills

• Managing People and Relationships

• Strategic Thinking

INTRODUCTION

This 2-day workshop provides participants with a greater understanding and more-in-depth skills in people and relationships management. 

Using the well-proven assessment centre approach, the workshop serves to equip participants with feedback on their behaviours and improvement techniques for better managing people and relationships.

OBJECTIVES

• To increase self-awareness of your own personality and your perceptiveness of other various  personality types

• To learn specific methods and techniques for managing self and others

COURSE OUTLINE

Developing 6 Key People Management Skills

1. Developing and Maintaining Relationships

• Iinterpersonal Attraction. 

• Building Rapport. Psychological Contact. 

• Self Disclosure.

2.    Exercising Power and Influence

• Five Types of Power. 

• Methods of Acquiring Power. 

• Methods of Influence. 

• Techniques of Persuasion.

3.   Motivating People

• Motivating through Meeting Needs. 

• Management by Objectives. 

• Motivating through Goal-Setting. 

• Motivating Through Job Enrichment.

4.   Managing Group Dynamics

• Process Vs. Content.

• Behaviour in Groups. 

• Stages in Group Development.   

• Techniques for non-threatening Participation.

5.   Handling Conflicts

• Conflict Coping Styles. 

• Responding to a Provocation. 

• Managing Anger. 

• Handling Objections. 

• Verbal and Non-Verbal Assertive Techniques. 

• Third Party Conflict Mediation.

6. Managing Non-Performing Employees

• Performance Management System. 

• The Sub-Standard Employee. 

• The Diffident Employee. 

• The Egoistic Employee. 

• The Insubordinate Employee. 

• Dealing with Sub-Standard Performance.  

FOR WHOM

All professionals, managers and executives (PMEs).  Those who want to benefit from personality awareness for personal growth. 

DATE/FEE

25 & 26/2/09  (Wed & Thu); 9 am - 5 pm

27 & 28/5/09 (Wed & Thu); 9 am - 5 pm

26 & 27/8/09 (Wed & Thu); 9 am - 5 pm

25 & 26/11/09 (Wed & Thu); 9 am - 5 pm

$780+GST pp; 10% discount for 2 or more registrations

(inclusive of material, lunch and refreshments)

Please make cheque payable to 6M Management Consultants Pte Ltd and mail it to:

6M Management Consultants Pte Ltd

44 Horne Road Singapore 209067

Tel:  62920285   Fax: 63489433

FEEDBACK

"Gain more knowledge on how to handle conflicts effectively and on motivating staff. Get to understand oneself better. Learn how to manage under-performing employees by encouraging them. Learn how to have a good relationship between superior and staff. Learn how to improve listening skills. Trainer is a confident instructor. An Eye-Opener during practice/exercises and participants' discussions. Good manual/handouts and sufficient practice/exercises. Programme is very relevant to my job, and to my personal life too!"