SUBORDINATE PERFORMANCE MANAGEMENT

• Competency Profiling System

• Balanced Scorecard

• Key Performance Indicators

• Coping with Difficult Customer Situations

• Handling Customer Complaints

• Team Performance Management

• Subordinate Performance Management

• Team Leader Skills

• Managing People and Relationships

• Strategic Thinking

INTRODUCTION

This seminar will help you to get the best from your subordinates by providing strategies and methods on developing good working relationships, effective delegation, monitoring performance, and appropriate interventions to achieve performance improvements.

OBJECTIVE

• To develop practical skills and insights in Subordinate Performance

COURSE OUTLINE

SITUATIONAL ANALYSIS

• Generating Options

• Evaluating Options

• Decision-Making

• Problem Solving Tools and Techniques

• Individual Styles in Problem Solving

FOR WHOM

Working Executives, Managers or anyone aspiring to be a top performing executive in an increasingly multi-tasking working environment.

DATE/FEE

14/1/09 (Wed), 9 am - 5 pm

13/5/09 (Wed), 9 am - 5 pm

16/9/09 (Wed), 9 am - 5 pm

FEEDBACK

"A good variety of techniques presented, practical hands-on. Allow me to realise my own mindset. Enriching and fruitful lesson. Very good practices and exercises. Practical and relevant. Highly recommended. Can be applied, good overview, good insight, leant valuable/non-textbook issues. Trainer is very willing to share. Trainer has the experience and gives good examples. Very interesting and very important. Very practical and relevant to one's job. Real-life practical examples are shared."

PROMOTION

Pay $820 only for both Subordinate Performance Management and Team Performance Management.  Plus additional 10% discount for 2 registrations and above