• Competency Profiling System

• Balanced Scorecard

• Key Performance Indicators

• Coping with Difficult Customer Situations

• Handling Customer Complaints

• Team Performance Management

• Subordinate Performance Management

• Team Leader Skills

• Managing People and Relationships

• Strategic Thinking

INTRODUCTION

This seminar will focus on developing practical leadership skills in a specific context – leadership of a team of direct subordinates.  The face-to-face realities encountered in this context need to be tackled in a very specific way.  Participants will gain valuable insights on what makes an effective leader, their personal strengths/weaknesses currently as a team leader, as well as develop practical leadership skills.  

OBJECTIVE

• To enhance the capability of participants in exercising effective leadership (not the same as management) of their team members who report to them directly.

COURSE OUTLINE

Team Leadership Mindset

• The Essence of Team Leadership

• Leadership Mindsets and Behavioural Consequences

• Identifying the Right Mindsets

• Translating Mindsets to Actions 

 Team Leader Competencies

• Conceptualising the Desired Results

• Motivational Communication Directing/Facilitating Actions

• Building Rapport

• Handling Dissentions 

 Team Leadership in Practice

• Team Leadership Issues and Concerns

• Assessing Team Leadership Effectiveness

• Team Leadership Competency Upgrading

FOR WHOM

All Professionals, Managers and Executives (PMEs) who have or are progressing towards leading a team of subordinates

DATE/FEE

10/2/09 (Tue); 9 am - 5 pm

16/6/09 (Tue); 9 am - 5 pm

13/10/09 (Tue); 9 am - 5 pm

22/12/09 (Tue); 9 am - 5 pm

$450+GST pp; 10% discount for 2 or more registrations

(inclusive of material, lunch and refreshments)

Please make cheque payable to 6M Management Consultants Pte Ltd and mail it to:

6M Management Consultants Pte Ltd

44 Horne Road Singapore 209067

Tel: 662920285  Fax: 63489433

FEEDBACK

"Relevant to me."  

"Trainer is humorous and experienced." 

"Training manual comes in handy size and easily portable."

"Provides greater depth of what leadership is about."