TEAM PERFORMANCE MANAGEMENT

• Competency Profiling System

• Balanced Scorecard

• Key Performance Indicators

• Coping with Difficult Customer Situations

• Handling Customer Complaints

• Team Performance Management

• Subordinate Performance Management

• Team Leader Skills

• Managing People and Relationships

• Strategic Thinking

INTRODUCTION 

Learn how you, as the team manager, could get your team members to achieve desired performance results both through processes and procedures as well as through effective people management and developing the right team culture.

OBJECTIVE

• To develop practical skills and insights in Team Performance Management

COURSE OUTLINE

TEAM LEADERSHIP

• Using Appropriate Leadership Style

• Power Resources of Leaders

• Creating the Team Climate

• Team Communication

TEAM FUNCTIONING

• Key Result Areas

• Setting Performance Expectations

• Motivating the Team

• Managing Sub-standard Performers - Task Approach; People Approach

TEAM DEVELOPMENT

• Providing Support

• Organising and Shared Resources

• Conducting Briefings and On-the-job Training

• Providing Development Opportunities

FOR WHOM

Working Executives, Managers or anyone aspiring to be a top performing executive in an increasingly multi-tasking working environment.

DATES/FEE

15/1/09 (Thu), 9 am - 5 pm

14/5/09 (Thu), 9 am - 5 pm

17/9/09 (Thu), 9 am - 5 pm

$450+GST pp; 10% discount for 2 or more registrations

(inclusive of material, lunch and refreshments)

Please make cheque payable to 6M Management Consultants Pte Ltd and mail it to:

6M Management Consultants Pte Ltd

44 Horne Road Singapore 209067

Tel:  62920285   Fax: 63489433

FEEDBACK

“Can apply the examples to our work. Leadership is important in good team performance. Learned how to handle sub-standard performance. Team development aspect is relevant to my work. Learned from the examples when we did the exercises. Programme is very relevant to my job. Team functioning taught me how to motivate staff and how to handle non-performers. Would recommend to managers and up-coming executives."

PROMOTION

Pay $820 only for both Subordinate Performance Management and Team Performance Management.  Plus additional 10% discount for 2 registrations and above