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Course: CCE2

INTERPERSONAL COMMUNICATION

Introduction

  

This highly participative and practical seminar will cover both verbal and non-verbal communication techniques to facilitate effective interpersonal communication. Participants will also learn how to be assertive or persuasive, depending on the needs of the situation.

 

For Whom

All Professionals, Managers and Executives (PMEs).  Anyone who is aspiring to be top performing executive in an increasingly multi-tasking working environment.    

 

 

 

 

 

 

 

 

 

Note:  This programme forms Module 2 of the Core Competencies for Executives (CCE)

 

 Objectives
  • To develop practical skills and insights in Interpersonal Communication

 

Course Outline

NON-VERBAL COMMUNICATION

  • Reading Body Language

  • Using Body Language

  • Non-verbal Communication Styles

 

Communication Techniques

  • Active Listening

  • Probing Techniques

  • Giving Negative Feedback

  • Handling Objections

  • Controlling Discussions

 

Communication Styles

  • Being Supportive

  • Being Assertive

  • Bering Persuasive

 

 Feedback

"Learning takes place through hearing the experiences of other course mates. Topics discussed are very relevant to my work. Types of communications help in communicating messages to subordinates. Having discussions made me aware that other folks have similar problems. Learned how to use different communication techniques on different people. Useful in daily life. The trainer is very observant. Strongly recommend to my company and friends. Very useful for work. Useful to the executive who wants to get his/her job done effectively through people."

When

05/02/10 (Fri), 9 am - 5 pm

6/08/10 (Fri), 9 am - 5 pm

Fee

$450+GST pp; 10% discount for 2 or more registrations

(Inclusive of training manuals, lunch & refreshments)

10% discount off registration fee for 2 or more participants from same company  

Please make cheque payable to 6M Management Consultants Pte Ltd and mail it to:

 

6M Management

 Consultants Pte Ltd

44 Horne Road

Singapore 209607

Tel: (065) 62920285
Fax: (065) 63489433

 

For in-house programme/customisation and other enquiries, contact us at consultancy@6m.com.sg